FAQ

Q. How long for delivery of my order?

I work in wedding date order, prioritising each next calender month in order of weddings to make sure flowers go out in time.

I always advise to secure and place your order as soon as possible due to how busy I can get and that order book may close in busy times.  

Your wedding date is required when placing your order (or date needed by) and I aim to post your flowers 2 weeks before your required date, sooner if it is a special occasion bouquet.  International orders will be posted 4 weeks before the date (so best to book sooner to avoid any delay due to post).

Any wedding orders placed within 4 weeks of the required wedding date will incur a rush order fee of £20 due to being a last minute order and the extra labour costs to fit into the tight order system. Please remember that I am a one woman business and flowers are handmade, hence the strict ordering timescales.

All custom orders will have a processing and delivery timescale discussed upon creating a custom order.

Any weddings less than 4 weeks away please contact me to make sure I can fit your flowers in.

 

Q. Help! My wedding is next week, can you help? 

Yes, I can make your flowers for a quick dispatch once agreed via message. Please contact me to check availability and I may need to charge extra postage to upgrade to next day delivery to guarantee you receive your wedding flowers in time. Always contact me first please to make sure that this is possible. A rush fee will apply.

Q. What are your flowers made from?

Flowers are made from quality paper or card (colour, books, comics, song sheets, maps etc), wire stems, floral tape, various types of glue, faux pearls and faux diamantes, satin ribbon, artificial foliage, embellishments, buttons, brooches, pearl/diamante topped pins (buttonholes and pinned brooches), felt (wrist corsages).  If you would like more detail about the materials in certain items please ask.

 

Q. Sizing and colour details

Bouquets and flowers will vary in size, the listing description will state approx sizes but please contact me if you would like more details.

Please remember that colours of papers and ribbons may look different from monitor to monitor and even if I am asked to match a colour to a swatch I will match it as close as possible but there may be slight differences as it is hard to get a true match from screen to real life.

 

Q. What books are used?

I endevour to use good condition 2nd hand loved books for all my book flowers, this gives them a whole new life and actively recyles but it does mean there could be natural aging and discolouration in certain prints, particulary older prints. If you require a brand new printed book for bright white flowers please contact me upon placing your order, a small additional fee may apply if the newer print is not in my supply.

 

Q. Custom and personalised orders

Yes I can make custom and personalised orders.
All flowers can be created and changed to suit your requirements and then a custom listing made. Please let me know your wedding date upon intial message to make sure that I am able to work to your timescale.

 

Q. How do I care for my flowers?

Paper flowers can be delicate but can last for many years if appropriate steps are taken in their care. Please make sure that you store or display your flowers away from water, heat and direct sunlight as this can fade the coloured paper. They may require a very light dusting as time goes on.  Any additional brooches added may tarnish slightly in time.

 

Q. How much is delivery and how long?

Flower orders are sent via Royal Mail 1st class signed for within the UK.

  • Orders Under £20 - £5.00
  • Orders £20-£70 - £7.50
  • Orders £70-£150 - £9.20
  • Orders £150+ - £15
  • Orders £300+ - FREE

Royal Mail state that this is 1-3 days for delivery but please allow some time incase of delays on their part. All UK items will require a signature upon delivery.

International orders are sent via Royal Mail international tracked, a signature will not be required. Postage for International orders start at £20 and go up from there depending on size and weight.

Please allow up to 21-28 days for international shipping as there may be delays due to customs and/or bad weather.

Please provide your correct shipping address when making your order. I am not responsible for lost or delayed packages due to incorrect address information provided. If you have input the incorrect address then message me the correct address to send to within 48 hours of ordering.

 

Q. Parcel delays and Custom fees

Please note some countries own postal systems are very very slow so I asked for your patience and to keep an eye on your tracking details if you live in a country with known slow mail delivery (I.e Italy, USA, Canada, Germany, France, Spain and India to name a few) as I have no control on the speed to which your country delivers their Mail.

Custom fees are the responsibility of the buyer.
As per the law I will not underestimate the value of your parcel contents, nor will it be marked as a gift.


Please bear in mind that you may need to pay customs fees in your country.

 

Q. Do you accept returns or refunds?

I do not accept returns or refunds on custom orders.
If you have requested a specific book or other custom element to your order it is classed as a custom order and cannot be returned for a refund.

Forced returns will not be accepted or refunded.

If you have any problem at all please let me know as soon as possible and I will endevour to help as soon as possible.

 

Q. Packaging

Orders are well packed and protected, sent in clean and reusable boxes and packaging wherever possible, actively recycling boxes and inner packaging that is in good condition, so your order may arrive in a plain box, an Amazon box or even a crisp box .

Please consider recycling or reusing boxes and packaging if you are able to do so.

 

Data Protection

Your personal details (name, address etc) will only be used to process your order.

 

 

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